Incident Report: Multiple Unable to Get Balance Alerts on Linea

Date: 2023-11-17
Time: 03:56 (GMT+5:30)
Duration: 8 hours

Description

Multiple Unable to get balance for address (*) on chain linea alerts for different addresses (15) [addresses and their respective alerts links were available in the escalation link provided below].

Root Cause

Bedirhan had directed our proxy to Infura for linea few days ago because there were alerts and he would like to test if it was related with our node or not. However Infura apparently were gone when the market has activity.

Impact

Detail the impact of this incident. E.g., "Event collection was unavailable for X chain for Y duration."

Timeline

03:56 - First noticed the issue.
04:00 - Initial diagnosis.
04:30 - Started the fix.
11:30 - Issue resolved.

Lessons Learned

Any testing functions operated on proxy should be reverted back depends on market activity.

Actions Taken

Bedirhan again proxied to our own node again, and it looks fine.

Escalation link.

Incident Reviewer(s)

Aaron
Bedirhan Uzun

Description​

Root Cause​

Impact​

Timeline​

Lessons Learned​

Actions Taken​

Related Images/Logs​

Incident Reviewer(s)​